Best place I have ever went to hands down! Great staff, very friendly, and awesome deals! I couldn’t of been happier with these guys and I refer them to all in need of a good deal with a nice vehicle.
Chase was a very patient and helpful salesperson. He did his best to find me a vehicle that both fit my driving needs and was within my financial reach. He was very effective and thoughtful. Sam, who took care of the financial side and paperwork, was very thorough in his explanations of each document, while still keeping things moving at a pace that went along in a efficient manner. All around one of the best car-buying experiences I have ever had.
So I recently jumped the gun with these guys. They sold me a class a rv for a very reasonable price. I literally get around the corner and notice an issue that I was reassured would no longer be an issue. Turns out alot of small issues.... I simply was livid. This being my first time buying from a car lot, I was under the impression my vehicle would be next to flawless..forgetting it is was an 18 year old rv(lol oops) naturally, subconsciously I put the crew on facebook blast... clearly stating i was not happy, for lack of better words....well several trips back to north spokane it was becoming clear i failed to realize nearly everything I brought to there attention was obviously standard wear and tear, if It was mine off off the show room floor till now, it without a doubt would not be even closer to tf he conditifon it was in.again, oops. My bad. Noticing I prob should just be happy I got more than I paid for already, receive a call requesting my presence at tf he car lot, wanting to have a meeting in hmmmm person.... keeping in mind arrottas had not yet caught wind of my viral tempertantrem , I end up in Dan's office... we both voiced our concerns and issues. Quickly resulting with an offer that was above and beyond what I was expecting or wanting.... I wasImpressed with his approach and style of negotiation. Not what I was expecting. But very cool. So basicly in sorry for jumping the gun vs going through the proper process of problem solving and realization it was nearly a 20yo vehicle. I fully admit my faults, and fully feel like a jackass..... long freggin story short, Dan is cool as hell and they can count on seeing me again, on good terms as a for sure return customer. These guys where not obligated to do anything after the sale clearly selling it as is, surprisingly found a was to make me happy.... not an easy task.. this above and beyond dedication locks in a 5star rating. Thanks to Dan and jermey.
Great service from Cj the minute we arrived to look for a truck for my son.He even brought Dan the owner out to meet us and go over the truck.The only down fall was they were short handed on finance people that day and we had to wait along time to purchase the truck,but Dan the owner fed us panda express which is my son's favorite and made up for it.Great used car dealer compared to the others we looked at.Thanks Cj and Dan.
I will try to sum up my car buying experience with just a few words. Not harassed, great deal, quick, & top dollar for my trade.
they have great service and are good at helping you find what best fits for your budget! also they have a huge variety of cars to choose from!
Joseph diamond has mad salesman skills He did a great job on selling this old lady the nicest car I’ve ever had. All the staff was nice and courteous thank you arrotta auto max you have great people THANKS GUYS!! The car is amazing
So they were really helpful and got my % rate like half what I thought it would be awesome.i would tell all first time car buyer to go here.
The horror stories one hears about used car sales people do not apply to Arrotta's. CJ was friendly, knowledgeable and quite helpful without being pushy. Then, Mike, in the financing department, was efficient and swift while making sure I understood the paperwork I was signing. I expect the vehicle I purchased to be my last. However, should I need to buy another, I will not hesitate to contact Arrotta's again!
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